What delivery costs

England and Wales. Free on orders of £99 and over, including duty and VAT. Below that, £9.99 per order.

Scotland and Northern Ireland. £45 per order, whatever the order value.


When it arrives

England and Wales. Order before midday on a weekday, and your wine usually arrives the next day, including Saturdays, except over Bank Holiday weekends.

Scotland and Northern Ireland. Usually 3 to 5 business days.

Your wine leaves our warehouse at Wine Logistics in Amersham, and shipping details are sent to you as soon as it does.


Where we deliver

We deliver to street addresses in England, Wales, Scotland and Northern Ireland.

We do not deliver to the Scottish Highlands and Islands, the Isle of Wight, the Isles of Scilly, the Channel Islands, the Isle of Man, BFPO or PO Box addresses. If your postcode falls within any of those areas, please check with us before ordering.

If you wish to have wine sent overseas, please get in touch with us, and we may be able to arrange something outside the offerings on our website.


Age on delivery

We sell only to those aged 18 or over. Our couriers may ask for ID and will hold a delivery if there is any doubt about age or if the person at the door appears intoxicated.


If you are out

If nobody is in, our courier will be in touch to arrange another day. They will try up to three times. If those attempts are unsuccessful, your order comes back to our warehouse. Email us at drink@montyswineemporium.com, and we will arrange another delivery, though a further delivery charge may apply.

Any other arrangement is between you and the courier, and at their discretion. Because wine is age restricted, they may need to hand the order over in person and ask for ID.


If your order arrives damaged or incorrect

If a bottle arrives broken or the wine is not what you ordered, please email us at drink@montyswineemporium.com within two working days of delivery and quote your Order Number.

Please include photographs showing the problem. For a breakage, we need to see the broken bottle and the box it arrived in, as this is what we send to our courier. For the wrong wine, a photograph of the label on each bottle you received is enough. These are what allow us to settle a claim, so please send them with your first email if you can.

Please keep the packaging until the claim is settled, as our courier may ask to see it, and do take care with broken glass.

Let us know whether you would prefer a replacement or a refund, and we will arrange whichever suits you better.

Where we need the wrong bottles returned, we will arrange collection at our cost and at a time that suits you. Please leave them sealed, as an opened bottle loses its value and we would have to reflect that in the refund.

Refunds are issued once the returned bottles reach us, or, in the case of breakage, once we have your photographs.


If a bottle is faulty

If a wine is corked, oxidised, or otherwise out of condition, email us at drink@montyswineemporium.com quoting your Order Number and tell us what you found.

Provided the wine is within its drink date and has been kept under reasonable conditions, we will replace it with the same wine or one of equivalent value, or refund the price of the bottle. We will ask for evidence of the fault and may collect the bottle for inspection at our cost, so please hold on to it until the claim is settled.


Changing your mind

Email us with your Order Number as soon as you can, and we will try to catch the order before it leaves the warehouse.

If it has already gone, you have 14 days from delivery to tell us you would like to return it. We can arrange collection and charge you for that, or you can send it back at your own cost. The refund for the wine stands, either way, along with the standard delivery you paid for. Charges paid on top for an enhanced service remain with us.

Returns go to Montague Fine & Rare Wines Ltd, c/o Wine Logistics Ltd, 12 St George's Business Park, White Lion Road, Amersham, Buckinghamshire HP7 9JQ.


Refunds

However a refund is issued, it will be returned to your original payment method. It should reach you within five working days, though your bank may take a little longer to show it.


Monty's Wine Club cases

Your quarterly case is delivered free to England and Wales, as each case comfortably clears our £99 free-delivery threshold. Cases to Scotland and Northern Ireland carry the standard £45 delivery charge per case. A case is dispatched once your three monthly payments for the quarter are complete, and we will send shipping details as soon as it leaves our warehouse, just as we would for any order. Because a case is sent on the completion of your quarter rather than on a fixed date, the day it arrives will vary.


Changing or cancelling before a case ships

You can change your style or level, or cancel, at any time in your account. Changes and swaps take effect from your next case, so please make any change at least a week before it is due to ship. If you need help, email us at drink@montyswineemporium.com. If you cancel before a case has been sent, any amount already paid toward it is refunded to your original payment method. If you cancel during your first quarter, before your first case has shipped, we deduct the cost of the welcome bottle already sent to you (£30 or £40 depending on your level, plus its delivery) from that refund.


If a case arrives damaged, incorrect or faulty

The wines in your case are covered in the same way as any other order. If a bottle arrives broken, is not what you expected, or is out of condition, email us at drink@montyswineemporium.com within two working days of delivery, quote your Order Number, and include photographs. The steps set out above for damaged, incorrect and faulty bottles apply in the same way.


Anything else

If there is anything you would like to ask before ordering, please give us a call on +44 (0) 1242 303736 or send us a message at drink@montyswineemporium.com