FAQs
Everything you need to know before you order. Below you will find answers on delivery across mainland UK, how we pack your bottles to arrive safely, how vintages work, and what our mixed cases contain. For anything else, Drew and Tim are only ever a phone call or an email away.
What is Monty’s Wine Emporium?
Monty's Wine Emporium is an extraordinary independent online wine shop. Expertly selected delicious wines delivered to your door across the UK. We are here to help you discover new wines and be confident in your choices. Wine to drink now for you, for your friends and family, for staff rewards, and for client gifts.
For your special events, celebrations and dinner parties, we can provide the wine with our expert help and advice. We are the connoisseur in your corner. We also offer bespoke wine tastings and food and wine pairing experiences.
Monty’s Wine Emporium is a family-run business committed to excellent customer service, and offering an enjoyable experience when you buy your wine from us.
Monty’s Wine Emporium is a division of Montague Fine & Rare Wines Ltd.
What are the benefits of joining our mailing list?
You will be the first to hear about new wines often added to our shop and receive special offers and discounts.
Do I need to pay for delivery?
Delivery is free on orders over £99.00, including duty and VAT, to addresses in England and Wales. For orders less than £99.00, standard delivery is £9.99 per order.
For addresses in Scotland and Northern Ireland, delivery is £45.00 per order, whatever the order value.
When will my wine arrive?
If you order your wines before 12:00 midday on a weekday, delivery to mainland UK is usually the following day, including Saturdays (except Bank Holiday Weekends).
Orders to Scotland and Northern Ireland usually arrive within 3 to 5 business days.
You will receive shipping details as soon as your order leaves our warehouse at Wine Logistics Ltd.
Please see our Delivery & Returns page for further details.
Where do you deliver to?
We deliver to street addresses in England, Wales, Scotland and Northern Ireland. We do not deliver to the Scottish Highlands and Islands, the Isle of Wight, the Isles of Scilly, the Channel Islands, the Isle of Man, BFPO or PO Box addresses.
If you wish to have wine sent overseas, please contact us, and we may be able to arrange something outside the offerings on our website.
Who can accept my delivery?
We sell only to those aged 18 or over. Our couriers may ask for ID and will hold a delivery if there is any doubt about age or if the person at the door appears intoxicated.
How can I edit my shipping address?
You can alter your shipping address at checkout. However, if you have already checked out, please email drink@montyswineemporium.com as soon as possible after purchase.
How are the bottles packaged to ensure they arrive safely?
We use 100% recyclable boxes and pulp inners designed to keep the wines safe in transit.
Will I receive the vintage as mentioned?
Vintages change due to availability.
If you want a specific vintage, please contact us before placing your order.
What if my order arrives damaged or incorrect?
If a bottle arrives broken or the wine is not what you ordered, please email us at drink@montyswineemporium.com within 2 working days of delivery and quote your Order Number.
Please include photographs showing the problem. For a breakage, we need to see the broken bottle and the box it arrived in, as this is what we send to our courier. For the wrong wine, a photograph of the label on each bottle you received is enough. These are what allow us to settle a claim, so please send them with your first email if you can.
Please keep the packaging until the claim is settled, as our courier may ask to see it, and do take care with broken glass.
Let us know whether you would prefer a replacement or a refund, and we will arrange whichever suits you better.
Where we need the wrong bottles returned, we will arrange collection at our cost and at a time that suits you. Please leave them sealed, as an opened bottle loses its value and we would have to reflect that in the refund.
Please see our Refund Policy for further details.
What if a bottle is faulty?
If a wine is corked, oxidised or otherwise out of condition, email us at drink@montyswineemporium.com quoting your Order Number, and tell us what you found.
Provided the wine is within its drink date and has been kept under reasonable conditions, we will replace it with the same wine or one of equivalent value, or refund the price of the bottle. We will ask for evidence of the fault, and may collect the bottle for inspection at our cost, so do hold on to it until the claim is settled.
How do I cancel or return my delivery?
To cancel your order, please email drink@montyswineemporium.com as soon as possible, quoting your Order Number. We may be able to prevent the order from leaving our warehouse, though this might not be possible.
If it has already gone, you have 14 days from delivery to tell us you would like to return it. We can arrange collection and charge you for that, or you can send it back at your own cost. The refund for the wine stands, either way, along with the standard delivery you paid for. Please see our Refund Policy for further details.
Returns must be sent to Montague Fine & Rare Wines Ltd, c/o Wine Logistics Ltd, 12 St George's Business Park, White Lion Road, Amersham, Buckinghamshire HP7 9JQ, UK.
When will I receive my refund?
However a refund comes about, it goes back to your original payment method. It should reach you within five working days, though your bank may take a little longer to show it.
What are Monty’s Cases?
These are discounted ready-made mixed cases of 3 or 6 bottles chosen by Drew and Tim Montague.
We can also help you create a discounted bespoke case of wine for you to gift to your clients, colleagues, friends and family. See our Wine Gifts page, or contact us at drink@montyswineemporium.com for our personal assistance.
What is Subscribe & Save?
Subscribe & Save lets you set up regular deliveries of your favourite wines and enjoy an exclusive subscriber discount on every shipment. You can choose to be billed every 1, 2, or 3 months, whichever suits you best.
Your subscriber discount depends on how often you receive your wines and grows as a thank-you for your loyalty after three shipments:
- Every 1 month: 15% off each shipment, rising to 20% off after three cycles.
- Every 2 months: 10% off each shipment, rising to 15% off after three cycles.
- Every 3 months: 10% off each shipment, rising to 15% off after three cycles.
Billing occurs on the anniversary of your sign-up at the interval you selected. As rebilling happens at the same time of day your original order was placed, next-day delivery is not guaranteed for subscription shipments; the arrival of your wines will depend on the time of day and the day of the week the order is processed.
Please note that not all of our wines are available on subscription, due to the limited availability of certain bottles.
There is no minimum order, but standard delivery charges will apply to any shipment that falls below our free delivery threshold of £99.00 (including duty and VAT) to England and Wales.
The subscription discount cannot be combined with any other discount or promotion.
You can manage or cancel your subscription at any time from your account, where you can increase or decrease your subscription frequency and volume. Contact us at drink@montyswineemporium.com for our personal assistance.
What are Fine Wines?
Our Fine Wine category identifies a special selection from our overall wine list. A few of these bottles will be significantly more expensive than others, reflecting the rarity of the wine.
How do I purchase a gift card?
On the Gift Card product page, you can choose a value (either £10, £25, £50 or £100). When you select Buy Now, you will be taken directly to the checkout page.
If you want to send a Gift Card as a gift, tick the check box before selecting the Buy Now button and complete the form.
You will need the recipient's email address and have the option to include their name and a short message, as well as choosing the date to send the Gift Card automatically. If no date is provided then the Gift Card will be sent immediately after the purchase is complete.
How do I redeem a gift card?
Gift cards are unique digital codes you can use to pay at our online Wine Shop.
Your gift card can be redeemed by entering the gift card code at checkout. The gift card will apply to the order total, including tax, shipping, and any other transaction fees. If the order total exceeds the gift card value, you must pay the remaining balance using your debit or credit card or another gift card.
If your order total is less than the gift card value, you can complete checkout without another payment method. The amount applied and the remaining value will be displayed in the grey box and the order receipt. Any outstanding balance will remain on the gift card and can be used for future purchases.

