FAQs
Everything you need to know before you order. Below you will find answers on delivery across mainland UK, how we pack your bottles to arrive safely, how vintages work, and what our mixed cases contain. For anything else, Drew and Tim are only ever a phone call or an email away.
What is Monty’s Wine Emporium?
Monty’s Wine Emporium is an extraordinary independent online wine shop. Expertly selected delicious wines delivered to your door anywhere in mainland UK. We are here to help you discover new wines and be confident in your choices. Wine to drink now for you, for your friends and family, for staff rewards, and for client gifts.
For your special events, celebrations and dinner parties, we can provide the wine with our expert help and advice. We are the connoisseur in your corner. We also offer bespoke wine tastings and food and wine pairing experiences.
Monty’s Wine Emporium is a family-run business committed to excellent customer service, and offering an enjoyable experience when you buy your wine from us.
Monty’s Wine Emporium is a division of Montague Fine & Rare Wines Ltd.
What are the benefits of joining our mailing list?
You will be the first to hear about new wines often added to our shop and receive special offers and discounts.
Do I need to pay for delivery?
Shipping is FREE for orders over £99.00 (including duty and VAT) to addresses in mainland UK. For orders under £99.00, standard delivery is £9.99 per order.
For addresses in Northern Ireland, the Scottish Highlands, the Isle of Wight and the Scilly Isles, standard delivery is £45.00 per order.
Please note that we do not deliver to the Channel Islands or destinations outside the UK and cannot ship to PO Box addresses.
When will my wine arrive?
If you order your wines before 12:00 midday on a weekday, delivery to mainland UK is usually the following day, including Saturdays (except Bank Holiday Weekends).
You will receive shipping details as soon as your order leaves our warehouse at Wine Logistics Ltd.
We do our best to complete deliveries in a timely manner. Arrival of your order will vary depending on the availability of the wine and on your shipping location if not mainland UK, in which case, orders then should arrive within five working days. Please see our Shipping Policy for further details.
Where do you deliver to?
We only ship to England, Wales, Scotland and Northern Ireland. However, please contact us at drink@montyswineemporium.com if you wish to deliver outside the mainland UK. All our wines are dispatched from our warehouse at Wine Logistics Ltd.
Who can sign for my delivery?
Please note that we operate an age verification policy which applies to all deliveries and you may be asked to provide ID at delivery.
How can I edit my shipping address?
You can alter your shipping address at checkout. However, if you have already checked out, please email drink@montyswineemporium.com as soon as possible after purchase.
How are the bottles packaged to ensure they arrive safely?
We use 100% recyclable boxes and pulp inners designed to keep the wines safe in transit.
Will I receive the vintage as mentioned?
Vintages change due to availability.
If you want a specific vintage, please contact us before placing your order.
Help! This is not the wine that I ordered.
Please let us know within 24 hours of delivery, and we will provide a full refund or replacement order at no additional cost. However, if such bottles are being returned to us, please do not handle them in a way that would not be permitted in a shop (e.g. by opening a bottle or removing a seal), as we will need to reduce your refund to reflect their reduction in value. Please see our Refund Policy for further details.
What are Monty’s Cases?
These are discounted ready-made mixed cases of 3 or 6 bottles chosen by Drew and Tim Montague.
We can also help you create a discounted bespoke case of wine for you to gift to your clients, colleagues, friends and family. Contact us at drink@montyswineemporium.com for our personal assistance.
What is Subscribe & Save?
Subscribe & Save lets you set up regular deliveries of your favourite wines and enjoy an exclusive subscriber discount on every shipment. You can choose to be billed every 1, 2, or 3 months, whichever suits you best.
Your subscriber discount depends on how often you receive your wines and grows as a thank-you for your loyalty after three shipments:
- Every 1 month: 15% off each shipment, rising to 20% off after three cycles.
- Every 2 months: 10% off each shipment, rising to 15% off after three cycles.
- Every 3 months: 10% off each shipment, rising to 15% off after three cycles.
Billing occurs on the anniversary of your sign-up at the interval you selected. As rebilling happens at the same time of day your original order was placed, next-day delivery is not guaranteed for subscription shipments; the arrival of your wines will depend on the time of day and the day of the week the order is processed.
Please note that not all of our wines are available on subscription, due to the limited availability of certain bottles.
There is no minimum order, but standard delivery charges will apply to any shipment that falls below our free delivery threshold of £99.00 (including duty and VAT) to mainland UK.
The subscription discount cannot be combined with any other discount or promotion.
You can manage or cancel your subscription at any time from your account, where you can increase or decrease your subscription frequency and volume. Contact us at drink@montyswineemporium.com for our personal assistance.
What are Fine Wines?
Our Fine Wine category identifies a special selection from our overall wine list. A few of these bottles will be significantly more expensive than others, reflecting the rarity of the wine.
How do I purchase a gift card?
On the Gift Card product page, you can choose a value (either £10, £25, £50 or £100). When you select Buy Now, you will be taken directly to the checkout page.
If you want to send a Gift Card as a gift, tick the check box before selecting the Buy Now button and complete the form.
You will need the recipient's email address and have the option to include their name and a short message, as well as choosing the date to send the Gift Card automatically. If no date is provided then the Gift Card will be sent immediately after the purchase is complete.
How do I redeem a gift card?
Gift cards are unique digital codes you can use to pay at our online Wine Shop.
Your gift card can be redeemed by entering the gift card code at checkout. The gift card will apply to the order total, including tax, shipping, and any other transaction fees. If the order total exceeds the gift card value, you must pay the remaining balance using your debit or credit card or another gift card.
If your order total is less than the gift card value, you can complete checkout without another payment method. The amount applied and the remaining value will be displayed in the grey box and the order receipt. Any outstanding balance will remain on the gift card and can be used for future purchases.
How do I cancel or return my delivery?
To cancel your order, please email drink@montyswineemporium.com as soon as possible, quoting your Order Number. We may be able to prevent the order from leaving our warehouse, though this might not be possible. If you return your order to us within 14 days of the day of delivery, we will charge you the cost of collection. Otherwise, you will need to pay the cost of return. This will not affect the refund for your order. We only refund charges for standard delivery, not any charges for non-standard or enhanced delivery. Please see our Refund Policy for further details.
Returns must be sent to Montague Fine & Rare Wines Ltd, c/o Wine Logistics Ltd, 12 St George's Business Park, White Lion Road, Amersham, Buckinghamshire HP7 9JQ, UK.

