Shipping policy

This policy is solely for purchases made through Monty’s Wine Emporium at www.montyswineemporium.com and should be read in conjunction with our Terms of service. “We”, “us”, and “our” refers to Montague Fine & Rare Wines Limited; “you” means the customer agreeing to this policy.

We refuse to sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order (in line with our Terms of service), you confirm that you are at least 18 years of age, and we and our couriers, reserve the right to ask for a form of ID or not to deliver the goods if we are unsure about the recipient’s age.

Alcohol will not be delivered to anyone who appears intoxicated. Please drink responsibly and refer to www.drinkaware.co.uk for more information.

If you are out when delivery is attempted, our courier will be in touch with instructions on how to arrange re-delivery. Any alternative delivery arrangement is a matter between you and our courier, at their discretion. Because our products are age restricted, our courier may require the order to be handed over in person.

Our UK shipping costs include duty and VAT.

National Deliveries (England and Wales)
Orders of £99.00 and over = Free
Orders under £99.00 = £9.99

National Deliveries (Scotland and Northern Ireland)
All orders = £45.00

We deliver to street addresses in England, Wales, Scotland and Northern Ireland. Purchases made through our website cannot be delivered to the Scottish Highlands and Islands, the Isle of Wight, the Isles of Scilly, the Channel Islands, the Isle of Man, BFPO addresses, PO Box addresses, or destinations outside the United Kingdom. However, please contact us at drink@montyswineemporium.com if you wish to have wine sent overseas. We may be able to arrange something outside the website.

If any of the products in your order arrive broken, or are not the wines you ordered, please let us know within two working days of delivery, quoting your Order Number, and send us photographs showing the problem. For a breakage we will need to see the broken bottle and the box it arrived in. For an incorrect wine, a photograph of the label on each bottle received is sufficient. We will provide a full refund or a replacement for the affected bottles. This does not affect your statutory rights.

Please keep the packaging until the claim is settled, as our courier may ask to see it. We may require incorrect bottles to be returned to us. We will arrange this as necessary at your convenience and at our cost. However, if you handle the goods whilst they are in your possession in a way which would not be permitted in a shop (for example, by opening a bottle of wine or removing a seal), we will reduce your refund to reflect the reduction in the value of the goods.

If you want to cancel your order, please contact us as soon as you can at drink@montyswineemporium.com, quoting your Order Number. We may be able to prevent your order from leaving our warehouse, but there is a chance it will have already left. In this case, if you return your order to us within 14 days after the day of delivery, we will charge you the cost of collection, or you will have to pay the cost of returning your order to us. This will not affect the refund for your order. We will refund any charges for standard delivery but will not refund any charges paid in addition to our standard delivery charges for non-standard or enhanced delivery.

Refunds are issued to the original payment method. For incorrect wines returned to us, we will issue the refund upon receipt. For breakages, we will issue the refund upon receipt of your photographs. Refunds should reach you within five working days, although your bank or card issuer may take longer to display them.

Delivery charges apply to each Subscribe & Save shipment on the same basis as set out above, assessed per shipment after your subscriber discount has been applied. As subscription orders are processed automatically when rebilling occurs, the time and day of dispatch will vary, and next-day delivery cannot be guaranteed for these orders. Full details of the service are set out in our Terms of service.

Returns must be sent to Montague Fine & Rare Wines Ltd, c/o Wine Logistics Ltd, 12 St George's Business Park, White Lion Road, Amersham, Buckinghamshire HP7 9JQ, UK.